Real support at your fingertips

We understand that your business never sleeps. So we’re on hand to help when you need it. With offices in London, Melbourne and Auckland, we’ve got the major time zones covered. Our support is what sets us apart, and we’re here to help you get the most out of Fresho. 

Support Packages

Choose the level of support that’s right for you. 

  • Essential
  • Standard
  • Premium
What's included EssentialStandardPremium
What's included
Access to our suite of HelpHub articles on how to best use Fresho
Email support at
4 hour average response time - 12 hours a day on weekdays
1 hour average response time - 12 hours a day on weekdays
30 minute average response time - 12 hours a day on weekdays
Automated payments - we'll help you get up and running so you can maximise your cash flow
Connect your branded Homepage to your website - we'll help you get set up so your customers can easily order online
Priority email response - jump the queue when emailing
Tailored guides & instructions - need help with a certain feature? We’ll customise a guide for your business
Video training - upskill your staff and master new features with on demand video training
30 mins per quarter
180 min per quarter
Help with advanced reporting - need a customised report? We’ll help you create one based on your Fresho data
Access to beta features - opt in to be the first to try out new features & provide feedback to help shape the product
Usage reviews - we'll review your Fresho usage and outline how you can maximise your value from the platform
Phone support - quickly resolve queries over the phone
PricingIncluded$59 per month (+GST)$199 per month (+GST)
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Meet the team


Customer Experience Technical Support Specialist & Associate Product Manager


Senior Customer Experience Specialist


CX Team Lead


Customer Experience Specialist

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Fresho Software for fresh food wholesale suppliers and their customers - Icon - Online Ordering

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